Refund Policy

Transparent and understandable refund conditions for your assurance

Overview

At EvenFieldRegistry, we recognize that situations may vary and are committed to providing clear and equitable refund policies. This policy delineates the criteria under which refunds are provided for our yacht charter services.

Familiarize yourself with this policy prior to making a reservation. By reserving a charter with EvenFieldRegistry, you consent to and accept these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund minus service charges

Processing Time: 5-7 business days

Service Fee: €50 for credit card transactions

Conditions: Must be requested via written communication such as email or phone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total charter fee

Processing Time: 7-10 business days

Service Fee: €25 subtracted from the refund amount

Conditions: A valid rationale is required along with administrative fees

Less than 24 Hours Before Charter

No Refund

Eligible for: No refund possible

Exception: Emergency cases may be taken into account

Alternative: An offer of charter credit could be considered at management's discretion

Conditions: Documentation will be needed for emergency claims

Weather-Related Cancellations

Our Weather Guarantee

Your safety is paramount. In the event of unsafe weather conditions for charter operations as determined by our certified captain, we offer the following flexible alternatives:

  • Full Refund: A full refund is provided if rescheduling is not feasible
  • Reschedule: We will move your charter to another available slot with no added fee
  • Charter Credit: A credit valid for one year from the initial charter date

Weather Assessment Process

We perform the following to evaluate weather conditions:

  • Examination of wind velocity and direction
  • Assessment of wave dimension and sea conditions
  • Forecasts of visibility and precipitation
  • Warnings and advisories from the Coast Guard
  • Evaluation of safety by a professional captain

Decision Timeline: Decisions regarding weather cancellations occur no later than 4 hours before the planned departure time.

Medical Emergency Refunds

Emergency Circumstances

We are sympathetic towards unforeseen medical emergencies. The ensuing scenarios may warrant special consideration for a refund:

  • Sudden illness or injury that necessitates hospital admission
  • A passing within the immediate family
  • Unanticipated military deployment or recall
  • Summons for jury service or a legal subpoena
  • Disasters that disrupt travel plans

Documentation Requirements

For processing emergency refunds please submit:

  • A medical note or hospital documents
  • A death notice, if pertinent
  • Verified military directives
  • A court subpoena or notification of jury duty
  • Travel notifications or declarations of emergency

Processing: Refunds related to emergencies are executed within 3-5 business days following the submission of required documents.

Operational Cancellations

Mechanical Issues

Should the yacht assigned suffer mechanical issues unresolvable:

  • Alternate Vessel: An effort will be made to supply a similar replacement
  • Full Refund: A complete refund will be given if no appropriate substitute is available
  • Partial Refund: Provided if the alternate vessel reflects different pricing
  • Compensation: Possible added compensation for inconveniences incurred

Crew Unavailability

In exceptional situations where the certified crew is not available:

  • Substitution with alternate crew members when feasible
  • A total refund if the charter cannot proceed
  • Options to reschedule at zero extra cost

Refund Processing

Payment Method

Refunds are returned to the original form of payment utilized for the booking:

  • Credit Cards: Timeframe is 5-7 business days
  • Bank Transfers: Timeframe is 7-10 business days
  • Cash/Cheque: Timeframe is 3-5 business days

Processing Fees

Credit Card Processing

A €50 fee for cancellations done over 72 hours prior

Bank Transfer Processing

A €25 fee for all reimbursements via bank transfers

International Processing

Additional costs could apply to international transactions

Charter Credits

When Credits Are Offered

Charter credits may be presented as a refund alternative in certain cases:

  • Late cancelations (under 24 hours notice)
  • Cancellations due to weather
  • Requests to reschedule voluntarily
  • Disruptions in operations

Credit Terms

  • Validity: Charter credits remain valid for a year from the date of issuance
  • Transferability: Credits are not to be transferred between different parties
  • Value: Corresponds to the entire charter cost (no additional fees)
  • Usage: Applicable for any charter available
  • Expiration: Credits do not extend beyond 12 months

Partial Service Refunds

Service Interruptions

If your experience on the yacht is interrupted or cut short due to reasons within our control:

  • A refund that is prorated based on the unutilized duration
  • A voucher for a future charter of identical value
  • A courtesy service or enhancement

Guest-Related Interruptions

Early termination of a charter due to guest behavior or infringement of safety protocols:

  • No recompense for the remaining time
  • Total payment must be fulfilled
  • Potential for additional charges

Dispute Resolution

If a discrepancy arises with a refund verdict, you are entitled to:

  • Request an assessment from our management
  • Submit further documents or proof
  • Engage with consumer protection organizations
  • Explore legal avenues within the framework of the law

How to Request a Refund

Step 1: Contact Us

Begin by submitting your refund application through:

Step 2: Provide Information

Ensure your request includes:

  • Confirmation code for your reservation
  • Intended date and time for the charter
  • Cancellation rationale
  • Necessary backup documents (where needed)
  • Desired method for receiving the refund

Step 3: Review and Processing

We will confirm receipt of your request within a day, evaluate it in accordance with this policy within two days, and action approved refunds as per the mentioned timelines.

Important Notes

  • All applications for refunds must be submitted formally in writing
  • Refunds are given in €, regardless of the currency used initially
  • Acquiring travel insurance is highly recommended
  • Policy terms may change, provided a 30-day prior notice
  • Refunds are in line with applicable taxes and regulations

Contact Information

For inquiries about refunds or to make a request:

Refunds Department
EvenFieldRegistry Marine Services Ltd.
Marina Point
Hamburg 20459
Germany

Phone: +49 40 9999 9999
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: July 17, 2025

This refund policy aims to be straightforward and easy to understand. We encourage you to review the terms meticulously before you schedule and feel free to reach out with any queries.